Refund Policy

ProofModel AI

Refund requests

Refund requests are reviewed on a case-by-case basis. Except where required by applicable law, purchases are non-refundable once included analysis usage has been consumed or materially used.

Usage and abuse protection

Where permitted by applicable law, a refund request may be declined if paid analysis usage has already been consumed or if there is evidence of refund abuse or excessive use before the request. Mandatory consumer rights remain unaffected.

Renewals

Canceling a subscription prevents future renewal but does not automatically refund a completed renewal or the current billing period.

Processing

Approved refunds are normally returned through the original payment method. Processing times may depend on the payment provider and the customer's bank.

Statutory rights

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.